Privacy Policy

1. Introduction

The Detail Studio ("we," "us," or "our") operates a premium automotive detailing service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at fairviewautodetail.com, use our online booking platform, or communicate with us via SMS text message.

By using our services or providing your contact information through our booking form, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following categories of personal information:

• ▸Contact Information: Your name, email address, and phone number, provided when you book an appointment.
• ▸Vehicle Information: Vehicle type (sedan or truck/SUV) to determine appropriate service pricing.
• ▸Payment Information: Payment card details collected and processed securely by Stripe. We do not store full card numbers on our servers.
• ▸Booking History: Records of services booked, completed, and payment transactions associated with your account.
• ▸Communications: Records of SMS messages sent to or received from you in connection with your appointments.

3. SMS Messaging & Text Communications

By providing your phone number and booking an appointment through our website, you expressly consent to receive SMS text messages from The Detail Studio. These messages may include:

• ▸Appointment confirmations and booking reminders (24 hours and 1 hour before your scheduled service)
• ▸Service completion notifications and payment receipts
• ▸Requests for reviews or feedback following your service
• ▸Promotional offers and re-engagement messages if you have previously used our services

Message and data rates may apply. Message frequency varies based on your appointment schedule. We do not share your phone number with third parties for their own marketing purposes.

4. How We Use Your Information

We use the information we collect to:

• ▸Schedule, confirm, and manage your detailing appointments
• ▸Process payments securely through Stripe
• ▸Send appointment reminders and service notifications via SMS and email
• ▸Maintain records of your service history and payment transactions
• ▸Improve our services and customer experience
• ▸Comply with legal obligations

5. Payment Processing

All payment transactions are processed by Stripe, a third-party payment processor. When you provide payment information at the time of booking, your card details are transmitted directly to Stripe and stored securely in their systems. The Detail Studio stores only a Stripe Customer ID reference — we never store your full card number, CVV, or expiration date on our servers.

Stripe's privacy practices are governed by their own Privacy Policy, available at stripe.com/privacy.

6. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• ▸Service Providers: We share information with Stripe (payment processing) and Twilio (SMS delivery) solely to provide our services to you.
• ▸Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• ▸Business Protection: We may disclose information to protect the rights, property, or safety of The Detail Studio or our customers.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking and payment records are retained for a minimum of 3 years for accounting and tax purposes. You may request deletion of your personal data at any time by contacting us, subject to any legal retention requirements.

8. Your Rights

You have the right to:

• ▸Access the personal information we hold about you
• ▸Request correction of inaccurate information
• ▸Request deletion of your personal data
• ▸Opt out of SMS marketing communications at any time by replying STOP
• ▸Opt out of email marketing by clicking the unsubscribe link in any email

To exercise any of these rights, contact us at [email protected].

9. Security

We implement industry-standard security measures to protect your personal information. All data transmissions are encrypted using SSL/TLS. Payment data is handled exclusively by Stripe, which maintains PCI DSS compliance. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: